Delivery issues?

Delivery timescales will be provided to you at checkout, these can vary depending on your location. Delays with customs, imports and any other issues outside of our control are not included in these timescales. We aim to send out your products as fast as possible but during busy periods we may not be able to meet these timescales.

Customers should get in touch via the 'Contact Us' page within 2 weeks of placing your order if you have not received your delivery within the above given time frames.

Shipping costs for your designated state will be provided to you at checkout, these can vary depending on your location. Customs/import fees are not included in the total of your order.

Orders being sent outside of Australia may incur customs charges/import fees for importing goods which will NOT be included in the shipping fee. Countries have varying regulations regarding imports; therefore, we strongly advise that you research the import regulations in your region before placing an order. We cannot cover these import charges for you.

Not going to be in for your delivery? Our shipping services may allow the option of delivering to a safe place. By opting for your order to be left in a nominated safe place, you will be accepting liability for this shipment. If your order were to be lost or stolen, we would be unable to provide a replacement or refund.